Terms & Conditions

Aentrix provides cybersecurity, device recovery, and account recovery services. By accessing or using our website or services you agree to be bound by these Terms & Conditions ("Terms"). Please read them carefully. Last updated: August 15, 2025

1. Our Services

We provide professional cybersecurity and recovery services including (but not limited to):

• Device security assessments and recovery
• Social media and message recovery (for accounts you own)
• Password and account recovery (for accounts you own)
• Website vulnerability assessments and remediation recommendations

All services are performed by certified security professionals and are provided only for lawful purposes, on devices, systems, and accounts that you own or for which you have explicit written authorization.

2. Client Representations & Authorization (Required)

• You represent and warrant that you are the lawful owner of, or you have explicit, documented permission from the owner to allow us to access, test, or recover the device, system, or account in question.
• Prior to commencing work, you will provide a signed Client Authorization (electronic or physical) that grants permission and documents the scope of work and the owner’s contact details. We will not start any work without this authorization.
• You will provide accurate information and cooperate with our team. Failure to provide authorization or cooperation will delay or prevent service delivery and may result in forfeiture of fees as set out in Section 4.

3. Prohibited Activities

To be clear, we do not permit, provide or support any activity that is unlawful, unethical, or that facilitates unauthorized access to systems, devices, or accounts. Examples of prohibited activities include (but are not limited to):

• Creating, distributing, or installing spyware, stalkerware, malware, keyloggers, or similar tools intended to monitor or access third-party devices without explicit consent.
• Assisting with or instructing how to commit unlawful access, fraud, identity theft, harassment, stalking, or other malicious acts.
• Any activity intended to evade or circumvent online platform policies or security systems (including “circumventing systems” or tricking ad review processes).
• Providing services for deepfake pornography, non-consensual intimate imagery manipulation, or any exploitative content.

We reserve the right to refuse service where we reasonably suspect the intended use is unlawful or is likely to harm others or violate platform policies (for example Google Ads restrictions on surveillance/spyware, malicious software, and dishonest behavior).

4. Payment, Fees & Refunds

Fees will be quoted up front. Unless otherwise agreed in writing, payment is due before work commences. If you cancel after work has started, you remain responsible for payment for work completed up to cancellation. Refunds for unused time or prepaid amounts are handled on a case-by-case basis per our Refund Policy.

5. Confidentiality & Data Handling

We treat client data and findings as confidential. We will not disclose your confidential information to third parties except:

• With your explicit written consent;
• When required by law, a court order, or to comply with a legal process; or
• To protect our legal rights (including investigating potential violations of these Terms).

We implement appropriate technical and organizational measures to protect data. You are responsible for backing up your data prior to any service which may modify data on your systems. We are not responsible for pre-existing data loss.

6. Privacy

Our privacy practices are set out in our Privacy Policy, which explains the types of data we collect, how we use it, retention periods, and your legal rights. By using our services you agree to that Privacy Policy.

7. Intellectual Property

All tools, scripts, templates, and written reports we create remain our intellectual property until full payment is received. Once paid, we grant you a non-exclusive, non-transferable license to use the deliverables for your internal business purposes only, unless otherwise agreed in writing.

8. Warranties & Disclaimers

We provide services on a best-effort basis. Except as expressly stated, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose. We do not guarantee that our services will make systems invulnerable or restore all lost data.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from these Terms or our services is limited to the fees paid by you for the specific service giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages.

10. Indemnity

You agree to indemnify, defend and hold harmless Aentrix, its officers, employees and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms or your unlawful or negligent use of our services.

11. Termination

Either party may terminate the engagement with written notice. Upon termination you will pay for all work completed to the date of termination and any non-refundable fees owing under an agreed scope.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes will be resolved exclusively in the courts of Delhi, India, unless otherwise agreed in writing.

13. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.

14. Contact

If you have questions about these Terms or need additional information, contact us at: info@aentrix.com.

By using or contracting our services you confirm that you have read, understood, and agree to these Terms & Conditions.